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Customer Grievance Redressal Mechanism
Adv Shamraoji Shinde Satyashodhak Sahakari Bank has put in place a Board‑approved Customer Grievance Redressal Mechanism in accordance with
the instructions issued by the Reserve Bank of India (RBI) and in compliance with the directions of the
Hon’ble High Court of Delhi. The objective of this mechanism is to ensure prompt, effective and fair resolution
of customer complaints.
Regulatory References:
RBI Letter No. CEPD.CO.PRS/S985/13-01-008/2023-24 dated November 07, 2024
RBI Letter No. CEPD.CO.PRD1/S1127/13-01-008/2023-24 dated December 02, 2024
Procedure for Lodging a Complaint
Level 1: Branch / Customer Care
A customer may lodge a complaint at the concerned branch or through Customer Care by submitting a written
application, email, telephone call or through the Bank’s official website. Every complaint received shall be
acknowledged and recorded.
Level 2: Branch Manager
If the complaint is not resolved within the stipulated time or the customer is not satisfied with the response
provided at Level 1, the complaint may be escalated to the Branch Manager of the concerned branch.
Level 3: Nodal Officer (Grievance Redressal Officer)
Complaints remaining unresolved at the branch level may be escalated to the Bank’s designated Nodal Officer /
Grievance Redressal Officer for further examination and resolution.
Level 4: Reserve Bank of India – Complaint Management System (CMS)
If the complaint is not resolved within a period of 30 days from the date of lodging the complaint or if the
customer is not satisfied with the resolution provided by the Bank, the customer may approach the Reserve Bank
of India through the Complaint Management System (CMS), subject to the RBI Ombudsman Scheme, as applicable.
Escalation Matrix
| Level |
Authority |
Contact Details |
Indicative Resolution Time |
| Level 1 |
Customer Care / Branch Office |
Email: satyashodhak.bank@yahoo.com
Phone: 0231-2642788 |
Up to 7 working days |
| Level 2 |
Branch Manager |
Main Br - 2292, C Ward, Choudhariwada Appt, Bhausingji Road, Kolhapur, Phone No- 0231-2642788
Fulewadi Br - Near Datta Mandir, First Bus Stop, Fulewadi Phone No- 0231-2632788
Nana Patil Nagar Br- Arihant Residency, Fulewadi Ring Road, Krantisinh Nana Patil Nagar Phone No- 0231-2626888 |
Up to 10 working days |
| Level 3 |
Nodal Officer / Grievance Redressal Officer |
Email: ho@satyashodhakbank.com
Phone: +91‑9096975690 |
Within 30 days |
Details of Nodal Officer
Name: Shri. Dilip D. Chodankar
Designation: Nodal Officer – Customer Grievance Redressal
Email: ho@satyashodhakbank.com
Phone: +91‑9096975690
Office Address: Registered Office of Satyashodhak Bank at 2292, C Ward, Choudhariwada Appt, Bhausingji Road, Kolhapur
Customers are requested to quote the complaint reference number in all future correspondence. This Grievance
Redressal Mechanism is subject to review and modification in line with RBI instructions issued from time to time.